Grievance

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Employers grievance support

In many cases employees will raise any issues they may have with their work, working environment or working relationships on an informal bases. Where it is not possible or appropriate for an employee to raise concerns informally this is then normally done under a formal grievance procedure.

 

As an employer you have a legal responsibility to have in place a formal grievance policy / procedure that allows employees to raise and have addressed issues / concerns they may have on a formal basis. 

It can be hard to fully understand the process and what is expected of you when an employee raises a formal grievance. At KeyHR we are happy to have an informal discussion with you over how to deal with your employee grievance rather than see you make a mistake that could land you in a  tribunal.


If you then need additional help or support, one of our professional HR consultants can talk you through the most cost effective option to give you the support you need.

Take the stress out dealing with employee grievances and let KeyHR do all the hard work for you.

Your own dedicated HR consultant fully experienced at dealing with all types of grievances / complaints

Pragmatic HR support & employment law advice based on the current and future needs of your business

We do all the hard work for you, providing  you with all the HR advice, documentation / letters & templates needed   

KeyHR will provide expert HR & employment law advice on any type of employee relation / grievance issue.


Our advice will always be based on what is the best solution for your business.


In addition we will provide your business with all the letters, templates, reports & documents needed to ensure all processes / communications follow ACAS best practice and fully comply with UK employment law.


Alternatively for those more complex grievance cases we are happy to manage the whole grievance process on your behalf, including:


  • Undertaking independent grievance investigations 
  • Interview employees on behalf of the company 
  • Review facts, evidence, documentation and provide templates for undertaking formal grievance investigations
  • Undertake grievance meetings
  • Draft, review or edit all grievance documentation 
  • Undertake independent grievance appeals 

Grievance FAQ

  • What is a grievance?

    A grievance is a formal way of allowing employees to raise any complaint or issues they have in relation to their work, working environment or working relationships with the company.

  • How does an employee raise a grievance?

    A formal grievance is normally raised in writing as per the company grievance policy / procedure.

  • What is a formal grievance policy?

    The grievance policy clearly defines how to raise a formal grievance (complaint) and the process / time scales that will be taken when dealing with any grievance (complaint) raised by an employee.    


  • What happens if i don’t have a formal grievance policy in place?

    As a business it is a legal requirement to have in place a formal grievance procedure. 


    Failure to do so may result in any claims being brought by employees at tribunal being found in their favour due to the lack of a formal grievance process being in place. 


    Please contact us and we can supply a formal grievance policy for you.

  • Can i just speak to my employee about the formal grievance they have raised?

    We would not advise trying to address a formal grievance that has been raised via an informal discussion. Any response to a formal grievance needs to be fully documented, failure to do so could result in an employee being able to successfully claim in tribunal you failed to address the grievance they raised.   

  • What should I do if I think I may have failed to follow the correct grievance process?

    If you think you may have made an error or failed to follow the correct grievance process you should get professional advice as soon as possible.


    In some cases with the right advice and support you may be able to restart the grievance process or mitigate any future claims that may be brought. 

  • Why should I get KeyHR help to deal with my grievance issues?

    KeyHR will: 


    • Listen to what you have to say, what has happened to date and what you are looking to do moving forwards
    • Work with you to formulate a plan and process to help address the concerns raised by the employee
    • Give you unlimited advice  / guidance and hold your hand through  the grievance process 
    • Do all the hard work for you, providing all the grievance, templates, documents and HR letters needed to ensure you are legally compliant and do not fall foul of UK employment law on a simple technical error   

    Ultimately KeyHR will save you time and money, reduce your chances of tribunal claims being brought against the company by over 95% and above all give you peace of mind.


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